The HR Front Office has a key role in the modern HRM Function. The HRM Function without a strong HR Front Office looses its focus and handles the requests as the real operating function. The HR Front Office can add huge value added to the business by the smart implementation of the HR Policies and Procedures.
The HR Front Office can be sometimes seen as the additional communication channel of the HRM Function, but the HR Front Office role is not just about the two way communication with the internal client of the HRM Function. The key roles of the HR Front Office can be generally defined in 4 main areas, which fully describe the tasks of the HR Front Office:
- Relationship Development
- Promotion of HRM Function and feedback
- Helping the client to grow
- Leadership and management development
The relationship development is the primary goal of the HR Front Office Function. The HRM Function without good relationship with other business departments cannot be successful as mainly the clients of the HRM Function do the implementation of the new procedures and policies. The key role of the HR Front office is to identify the gaps at the internal client and helping to find a solution to bring a common solution to strengthen the relationship between the internal client and the HRM Function.
The promotion of the HRM Function and providing feedback to offered services by the HRM Function is another key role of the HRM Function. The HRM Function needs to know its position within the organization to get better and to provide better services, which are based on the real needs of the organization. The HR Front Office role is to identify the real needs with the biggest impact on the function of the internal client and to help to solve the issues.
The client needs to grow with the organization. The HR Front Office role is to help the internal client to overcome the obstacles and to enable the performance growth at the client. This is very tough role of the HR Front Office, but the feedback provided by the internal client is very strong and the relationship is then very strong with the HR Business Partner. The internal client does not forget about the effort done by the HR Front Office to increase the performance level.
The leadership development and management development is a strategic role of the HR Front Office. The HR Business Partner has to provide a strategic feedback to the internal client, helping to identify the key issues and potential to growth.
The key roles of the HR Front Office seem pretty simple, but the real success of the HRM Function depends fully on them. The HR Front Office needs very experienced staff to meet the targets and to be a real business partner for the internal clients. The main role of the HR Front Office is to succeed in the mission.