The HR Front Office key job role is the HR Business Partner. The HR Business Partner is a representative of the HRM Function at the client and the main holder of knowledge about the internal client at the HRM Function.
The HR Business Partner is not just a representative of the HRM Function at the internal client. The HR Business Partner is a very proactive job role and the employee has to be able to identify the key issues at the client and has to be able to solve them successfully.
The HR Business Partner has to have knowledge of the HR Policies and HR Procedures to be able to react quickly. The role of the HR Business Partner is not about finding the unique solutions all the time, the role of the HR Business Partner is about the smart application of the current HR Policies and Procedures.
The main added value of the HR Business Partner is in the long-term relationship development with the key internal clients to know them and to know their expectations and desired solutions. The relationship building is one the key competencies and skills required for the position of the HR Business Partner. The employee does not have to know all the details, which can be provided by the HR Back Office and Centers of Excellence, but the solutions have to be suitable for the internal client.
The HR Business Partner has to feel the business and has to understand the main tasks of the internal client done for the organization, as the HR Advices provided by the HR Business Partner are suitable for the organization and enable the future growth. The HR Business Partner has to be focused on the tasks of the future.
The HR Business Partner builds the relationship with the internal clients and gets trust of the internal client to the proposed solutions. The trust is one of the key elements of the working relationship in the organization. The internal client will not automatically accept every solution provided by the HR Business Partner immediately and the trust building is not about meeting every wish of the internal client. The internal client will be very glad for every potential feedback and the solution that is future oriented.
The HR Business Partner has to offer solutions as the change agent in the organization, helping the client to organize the tasks the way with the minimal impact on the key employees in the department. The successful cooperation during the changes in the department is a very key for the successful cooperation in the future.
The HR Business Partner is the salesman for the HR Strategy. The HR Strategy has to be demonstrated and explained during every action the HR Business Partner takes to allow the internal client understand the main principles of the HR Strategy and to become a real HR Manager.