What is the relationship between employee engagement and performance

Employee engagement is a concept that has been gaining traction in the workplace for some time now. It’s an important concept for employers to understand and embrace, as it can have a major impact on the performance of their organization. The relationship between employee engagement and performance is a complex one, with multiple factors at play.

While it can be difficult to pinpoint exactly how these two elements are related, there are certain trends that are becoming increasingly clear. In this blog post, we will explore the relationship between employee engagement and performance, and discuss how employers can use this knowledge to improve their organization’s overall performance.

Brief Intro to Employee Engagement

First, we need to explain Employee Engagement. Employee engagement is an important concept in the business world. It is the level of commitment and enthusiasm an employee has towards their work, their employer, and the organization as a whole. Engaged employees are more productive, have better relationships with their colleagues and supervisors, and are more likely to remain loyal to the organization for a longer period of time.

Employee engagement is important because it can lead to improved productivity and profitability, reduced employee turnover, and better customer service. When employees are happy and engaged, they are more likely to go the extra mile and are more likely to speak positively about the organization to their friends and family.

What is the relationship between employee engagement and employee performance
Relationship between Employee Engagement and Employee Performance

That can lead to increased customer satisfaction, which can translate into increased revenue. Employee engagement can also lead to better collaboration between departments and better communication. When employees feel connected to their team, they can better understand their roles and the overall goals of the organization. By understanding the bigger picture, employees are more likely to work together and help each other achieve those goals.

Brief Intro to Employee Performance

Second, let’s dig into Employee Performance. Employee performance is hugely important for the success of any business. It is through their efforts that a company can reach its goals and objectives. When employees perform to their highest potential, the organization benefits from their hard work and dedication.

This, in turn, leads to increased productivity and higher profits. Furthermore, employees’ performance has a direct impact on customer satisfaction. When employees are motivated and performing at their best, customers are more likely to have a positive experience. This can lead to increased customer loyalty, which is invaluable for any business.

High employee performance also leads to improved morale within an organization. When employees are successful, it can create a positive atmosphere and a sense of pride in the workplace. This can result in increased job satisfaction, which can lead to greater employee retention. Finally, when employees are performing their best, they are able to contribute to the success of the company, which can lead to promotions and other career opportunities.

Employee engagement is an important concept for Human Resources departments to focus on. When employees are engaged, they are more likely to be productive and committed to their job, which in turn leads to positive business outcomes.

Engaging employees means more than just providing competitive salaries and benefits - it involves creating an environment in which employees feel connected to their work and work together to achieve shared goals. When employees are highly engaged, they bring enthusiasm, creativity and innovation to the job. This leads to increased job satisfaction, increased productivity, improved customer service, and increased profits for the organization.

Additionally, employee engagement can help to enhance employee retention, reduce employee turnover, and increase employee loyalty. Therefore, Human Resources departments need to focus on employee engagement in order to ensure that the organization is able to attract and retain top talent and foster a productive, engaged workforce.

How employee engagement influences employee performance

1. Increase in productivity with engaged employees

The relationship between employee engagement and performance is clearly evident. When employees are engaged, they are more motivated and productive, which leads to higher performance. Studies have found that when employees are engaged, they exhibit a greater commitment to their work, resulting in improved productivity and performance.

Engaged employees are also better problem-solvers, and thus, generate more innovative ideas and solutions. Ultimately, this leads to improved organizational performance, as more efficient and effective solutions can be achieved.

2. Improving customer service with engaged employees

Improving customer service with engaged employees is an important factor in improving performance. When employees are engaged, they are more likely to be motivated and invested in providing excellent customer service. This can result in a better customer experience, as customers will be more likely to feel heard, respected, and appreciated.

Furthermore, engaged employees are better equipped to handle customer complaints and provide solutions. They can also create a more positive work environment, encouraging customers to return to the business in the future. All of these factors contribute to improved performance, as satisfied customers tend to be more loyal and bring more business.

3. Engaged employees have higher morale

Employee engagement is key to maintaining a high level of performance within an organization. Engaged employees are more likely to have higher morale and be more productive. They are also more likely to stay with an organization for a longer period of time, reducing the cost of employee turnover.

High morale among employees leads to a positive work environment, which in turn results in higher productivity. Additionally, engaged employees are also more likely to be more creative and to come up with innovative solutions to problems. All this contributes to an organization’s performance and bottom line.

4. Increased creativity from engaged employees

Employee engagement directly correlates with increased creativity from employees, as engaged employees are more likely to use their initiative and come up with new ideas. This helps the organization to stay ahead of the competition, as those with the most innovative ideas have the potential to unlock new opportunities. In addition, engaged employees are more likely to be willing to take risks and challenge the status quo, which can lead to great outcomes.

Furthermore, increased creativity from engaged employees can lead to the development of innovative products and services, which can, in turn, lead to increased customer satisfaction and loyalty.

5. Longer retention of engaged employees

Employee engagement is a key factor in the performance of any business. Not only does it lead to higher levels of productivity, but it also encourages longer periods of retention. When employees feel a sense of connection to their work, they become more invested in their roles and the organization as a whole.

This leads to employees staying with the organization for longer, which improves the overall performance of the business by reducing the costs associated with hiring and training new employees. Additionally, employees who have been with the organization longer have more knowledge and experience which can be used to help the business grow.


To sum it up, employee engagement and performance are closely linked. Employees who are engaged and motivated are more likely to have higher job satisfaction and better job performance. Employers should strive to create an engaging work environment that encourages employees to perform their best.

Investing in employee engagement initiatives such as recognition programs, training opportunities, and flexible work arrangements can help to create an environment that enhances employee performance.